Is there a way to clone attachments from linked tickets to Service Desk?

Question

Hi y'all,

I am looking to have the attachments that are uploaded to the tickets linked to my Service Desk requests through webhooks or any other way ... any ideas?

Here's what my JIRA Cloud instance does at the moment:

1. Service Desk ticket is created

2. An Automation rule creates a linked ticket in another project

3. When the linked ticket is closed, Service Desk is closed through an Automation rule

For step 2, one of our guys attach a file, which I would like to receive on the Service Desk request.

Thanks in advance for your assistance!

Neetu Verma_d9ihg9 · Answer

Hi,

I need similar capabilities and we also have cloud version. Were you able to figure this out?

Federico Rocca_1zk28l · Answer

Hi Elvir,

Thanks for your feedback.

I'm testing Automation for JIRA on my cloud version but I am not sure if this is possible ... any ideas?

Thanks

elvir.dzeladin · Answer

Hi,

Sorry I need to clarify. Since jira service desk automation features are limited (for now), you need a plugin called automation for jira

It is a great plugin with plenty of possibilities.