Whilst staying on the free version of Jira Service Desk (cloud) is there any way to add members of our team to view the ticket queue without using up another licence? When I select the "People" tab in the project settings, I only see the roles "Service Desk Customers" "Administrators" or "Service Desk Team".
We have 3 of us set up as administrators which uses up all our licences for the free version. I imagine if i add another user and set their role as "service desk team" it'll automatically bump our annual cost of atlassian up without warning.
Is there any way to give additional team members read-only access so they can see all our tickets?
