User '5ca21c4449d4611664b22e12' cannot be assigned issues

Question

created a new service desk project and added some agents and assign them a service desk role

I am getting this error when assign the ticket to some agent but the majority of agents are fine.

User '5ca21c4449d4611664b22e12' cannot be assigned issues.

Jan Jaap Wallien · Answer

Thanks Angelica!

Angélica Luz · Answer

Hi @Jan Jaap Wallien,

Thank you for reaching out to Community!

You can find detailed information and steps to fix the issue in the documentation below:

* User cannot be assigned issues

Regards,
Angélica

Jan Jaap Wallien · Answer

Hi Angélica,

If there is a generic solution, please post it here. We seem to be facing the same issue.

Thanks in advance!

JJW