Creating a queue to captures phishing e-mails that are sent to the helpdesk

Justin Leslie

Hi all, 

 

Was wondering if anyone could help me, I have already placed a ticket with Jira but their response times can be slow at times. 

I was wondering if I could create a queue and set it up so that it captures incoming phishing emails that have a certain attached to it. 

 

Regards

Justin

Mike Bowen

Hi @Justin Leslie 

1. Do you have a list of keywords either present in subject (summary) or body (Description) of the email?
2. Are all your requests coming into your queue via email or 
3. Do you use a Customer Portal to accept requests? 
   The latter (3) would eliminate all your phishing problems forever. 

I think you could filter emails on the Summary field with a keyword search, I am not so sure on the Description field. 

 

-Mike