Can´t customize notifications on Jira SD

TI Chamados

Hi,

We are having problems to customize customer notifications on Jira Service Desk. When we click on Customer Notifications (SD Project > Project Settings > Customer Notifications) the page do not load. 

Please let me know hot to fix it or check for logs to troubleshoot the problem.

 

Kind regards

Cleber

Adrian Stephen_q490r0

Hi @TI Chamados 

Welcome to the Atlassian Community!

Have you checked this article if the issue you are seeing is related? :

• https://confluence.atlassian.com/jirakb/loading-automation-and-or-customer-notifications-in-jira-service-desk-throws-internal-server-error-777026946.html

What exactly do you see when accessing that page? Is it blank or are there any errors displayed?

You can check the logs here:

• JIRA_HOME/log/atlassian-jira.log
• JIRA_INSTALL/logs/catalina.out 

Regards,

Adrian Stephen