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Unable to login to my BitBucket account

Shahmir Nazar_qjykio

I am unable to open my BitBucket account. It ask for verification code but unfortunately I have used all my recovery codes and now I am unable to open my account. I need help in this case.

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Yogesh Mude_qi979c

HI @Shahmir Nazar

Welcome to the community!

Are you using a bitbucket server or cloud? and what is the error your getting?

Shahmir Nazar_qjykio

Yogesh Mude_qi979c

Okay, so you are using a bitbucket cloud. after providing and verifying the recovery code whats the error you are getting?

Shahmir Nazar_qjykio

I have used all my recovery codes so I am unable to login to my account.

Shahmir Nazar_qjykio

I have used all my recovery codes that why it is saying that ....

Ganesh Babu_l9dxny

Hi @Shahmir Nazar

Here are some of the links that had the same previous issues. You can find some alternatives if at all if you have a "ssh added to your bitbucket account" or if you had used sourcetree and worked with it.

https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-get-Recovery-Codes-for-2FA/qaq-p/841724

https://community.atlassian.com/t5/Jira-questions/I-formatted-my-phone-and-dont-have-verification-code-Recovery/qaq-p/831478

The above might give you some information.

And i dunno may be the ATLASSIAN TEAM should help you with this...!! If at all if you dont have any possibilities to recover. Raise a ticket for them and for sure they will help you out with this.