Incoming mail

Question

Hello Everyone,

I'm running Jira Software v 8.6.0 with multiple projects. I have one POP/IMAP Mail server setup on a G.Mail account with 3 handlers configured.

The 1st Mail Handler is configured on the INBOX folder, from the e-mail address mentioned above and everything works as intended for this one.

The other two e-mail handlers are configured on ALIAS E-MAILS for the same Google Account.

My issue is with the handlers configured on alias e-mail addresses; The JIRA issues are created after several hours (delay up to 8/9 hours) or not created at all.

Regards,

Ciprian

unknown · Answer

I cannot create folders in gmail accounts, they use labels and I've already tried that :(

thank you for taking the time to help me!

cheers,

Hernan Halabi - Elite IT Consulting Group · Answer

I would suggest to have a filter at Gmail to add a different label to each of those aliases and setup Jira to scan those 2 folders instead of the inbox.

I can't ensure that it will solve the issue but might help and will certainly help future troubleshooting by keeping things in different places.

unknown · Answer

They are 'scanning' the inbox but only for emails sent to one of the alias email addresses, hence the option "catch email address".