Workflow Transition Screens not working with approval configured

RedPS

I've setup an approval workflow, I added transition screen as approver have to give comment on their decision.. but the transition screen is not showing. 

Transition screen seems to only work when approval is not configured. but i need it configured as it makes it easier for user to check pending approval and whatnot.

Other alternatives that I tried but didn't work(resource limitation/require add on installation) were as below:-

• Trying to set up a field that can only be edited by approver 
• Searching on post functions and validator and transition properties but all in vain

 

Jack Nolddor [Sweet Bananas]

Hi RedPs,

As per documentation says:

Having additional transitions on the status with the approval step allow your agents to progress the request. Transitions used by the approval step skip transition screens, so if your decline or approve transitions are going to a 'Done' status, add a post function that sets the resolution of the request so it's considered closed by Jira Service Desk.

See Configuring Jira Service Desk approvals page for further information.

 

Kind regards.