JIRA Server is having difficulty to contacting Bitbucket cloud

Question

Hi,

I'm having some issues with connection between JIRA server and bitbucket cloud  even oauth also has successfully  connected. Jira tickets doesn't shows  number of commits in bitbucket.

Shehan Amila · Answer

Hi  @Adrian Stephen

Thanks for your support.

I have updated DVCS plugins from version 3.3.30 to 5.1.7 in my JIRA software instance and issue is resolved.

Best Regards,

Shehan

Adrian Stephen_q490r0 · Answer

Hi @Shehan Amila

Welcome to the Atlassian community

Here are a few suggestions which can help:

*  Have you tried re-creating the application link? ( delete the application link from both applications and then re-create it ) No data will be lost when re-creating application links. 
* Can you check if both Jira Server & Bitbucket Cloud are able to communicate with each other? You can use the telnet command from Jira Server to verify this. 
* Is Jira Server running behind a proxy/SSL? Try by-passing the proxy to rule out the possibility of the proxy causing this issue following the steps here: https://confluence.atlassian.com/kb/how-to-create-an-unproxied-application-link-719095740.html

Do keep us updated.

Regards,

Adrian Stephen