Request from email

Question

Hi to all,

I've a question, I create a project and setting permission from not allow customer to enter in my portal or register account.

But if I they send a request from email to my email channel, the request don't coming in quee.

Someone could help me?

Thanks

Rabona Corporation · Answer

Hi jack, the web form send mail to our support...atlassian configured

If example I use wbform integrate in wordpress site the request coming correct, but if I use php mail form configured in one html site the request don't arive.

I followed your instruction for look the log, but I don't have log choice O_o

Jack Brickey · Answer

I'm not sure I can help here, but one question - what is the from address associated with the php email? Is it a customer? Have you looked at the email logs? project settings > email requests > view logs?

Rabona Corporation · Answer

Ok, I try to explaine me better.

If the customer send request by email client (outlook, gmail, yahoo etcc or domain webmail), the request coming into quee regulary.

But if I create a php mail form the mail ticketing don't work.

There is some mail form can i integrate in my site?

Thanks