Dear colleagues from Atlassian Community,
I want to know the possibility to do a request in Jira Service Desk, ad hoc.
Does someone can help?
You mean instead of using the Portal?
you could use the Create button from the top menu or just use "c" on your keyboard.
Select the right service desk project and issue type.
You could also set up an email channel that can create.
Yes, How I can left the Create button available for Service Desk customer? Is only availble for admin
Customers get "raise request". They will never use "create" to create issues.
For "ad hoc" requests (which I am not sure we understand), you'll probably need just a an "ad hoc" request type.
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