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Email notifications blocked

d.kirsching

Hi everyone,

we implemented JiraService Desk in our company but from this morning we receive this error message :

Email notifications are off until 23/Jan/20

You've sent the maximum number of notifications in 1 day for your plan. Upgrade to keep collaborating with your team.

Do you know reach limit of mails notifications ? Anyone have alreaday receive this error ?

Thanks to all

Accepted answers

Jack Brickey

I am guessing you are on a free plan and as such there are monthly limits. Your only recourse would be a paid plan or reduce your notifications on one or more of your projects.

All comments

Jack Brickey

I am guessing you are on a free plan and as such there are monthly limits. Your only recourse would be a paid plan or reduce your notifications on one or more of your projects.

d.kirsching

Hi @Jack Brickey

Thanks for your quick answer.

Effectively our plan for jira service desk is in standard but we are always in Free Trial.

How is possible ?

Thanks

Jack Brickey

I can’t say how you would end up in a free trial. I would not think that is possible. You may have to reach out to Atlassian Support directly to resolve. However, if you want to upgrade to paid you should be able to go to Jira settings > Billing I think.

d.kirsching

Hello,

yes I contacted Atlassian Support.

Thanks for your help.

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