nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

In Service Desk Reporter is not the Approver/Reviewer

Andrews_iqbso0

I'm looking at adding Approvals to my workflow. I DO NOT want the ticket reporter/creator to be the approver/Reviewer. What is the most efficient way to accomplish this?

Now the person that has entered the request (reporter), should not be the approver/Reviewer. In case they are the same, the request should not go to the approver.
The approvers are listed and chosen from a custom field (single select).

What is the groovy code/JSU/JMEW to create this validator?

Accepted answers

All comments

Andrews_iqbso0

Hi @Thomas Schlegel , @JamieA

How to achieve this via Script Runner Custom Validator? Could you please help me on this.

Andrews_iqbso0

I achieved this through the JMWE plugin validator groovy script on the required transition.

Ram Kumar Aravindakshan _Adaptavist_

Hi @Andrews

Apologies for delay in response.

Script Runner's validator is able to handle this.

You will need to do some configuration as well.

1) Add a custom field - for example a Single User Picker. The Print Screen Below I've added the Approver field which is a Single User Picker.

2) Configure the workflow and set the approver. In the print screen below, I'm choosing a In Progress and setting the Add Approval option.

3) Next select the configuration and set the field in which you want to display the approvers.

4) Once that is done, you will need to add a new validator into the transition. To add the validator, select Script Validator [ScriptRunner] -> Simple Scripted Validator

Below is a sample code that I have used

issue.reporter.username != cfValues["Approver"].username

The field that I am setting this for is the Approver field. Below is a print screen of my configuration.

So now, when I create a new issue for this project, if the Reporter and Approver are the same, the ticket will return a message and cannot be created.

Below is a print screen of the validation

Hope this helps

Prasad Andrews

Thank you, Ram.

But I achieved this through JMWE plugin validator.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-software

adaptavist

jira-misc-workflow-extensions

jira-suite-utilities