I am new to Service Desk so started with a Next Gen Service Desk - but I am unable to see where a Issue can be broken up into Sub Tasks. Where the documentation suggests there would be a button, I see nothing (see below).
Is this a limitation of the Next Gen Service Desk, or have I misunderstood how Sub Task creation works? Ideally when a issue is created, I wanted the ability to create subtasks from it if it is a complex problem or a long term project requiring various to be completed over its lifetime.
