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Why can't we create issues by E-Mail?

wvogtel

We head already configured creating issues or adding comments to an issue by E-mail. It worked for some time, but then it stopped to work.

Analyzing the problem I've checked the configuration of the POP7IMAP-Server and the configured Mail-Handler. Everything looks fine and when I press "TEST"-Button, Test succeeds.

When I have the details shown, it shows:

To examine this, I have configurd another POP-Server and another Mail-Handler for another project. Click on "Test"-Button succeeds as well

So I thought, the configuration of this Mail-Handler looks fine, but it doesn't work either.

Accepted answers

Adrian Stephen_q490r0

Hi @wvogtel

I suggest looking into the incoming mail logs for any errors.

the logs are located in the JIRA_HOME/log directory.

All comments

Adrian Stephen_q490r0

Hi @wvogtel

I suggest looking into the incoming mail logs for any errors.

the logs are located in the JIRA_HOME/log directory.

wvogtel

Thank you for that hint. I found two kinds of log-Files, all named following the two patterns

access_log.yyyy-mm-dd

and

catalina.yyyy-mm-dd.log

in which yyyy-mm-dd means year-month date.

Which kind do you mean by writing "mail logs"? Anyway, I'll have a look into both and see, if I can figure something out.

wvogtel

Okay, ... here we go:

On 15-Jan-2020 at 17:35 I sent a mail to create an issue for the project oms.

After that time, I find the following log entries:

15-Jan-2020 17:39:52.011 WARNUNG [http-nio-8080-exec-11] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://omsdev.awk.de:8080/rest/jira-mail-plugin/1.0/message-handlers/validate?atl_token=BQ4G-JNCV-W9AN-F4JZ|203dd8c9df5c65e3bab38a44b706ed4d4b4e1770|lin, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Jan-2020 17:39:55.394 WARNUNG [http-nio-8080-exec-26] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://omsdev.awk.de:8080/rest/jira-mail-plugin/1.0/message-handlers/test?atl_token=BQ4G-JNCV-W9AN-F4JZ|203dd8c9df5c65e3bab38a44b706ed4d4b4e1770|lin, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the

After these two entries more entries can be found, all of the same pattern.

Presuming that sending an e-mail to the Jira-Project triggers a REST-request, it seems to me, that the content of the e-mail is not correct.

wvogtel

The e-mail that I sent, was html-formatted, contained an user request, my answer to the request and some graphics / screenshots.

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