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Application link between Jira and Bitbucket

akinadeyemo1

Hi,

I have to use a task in Jira to create a branch of a repository in bitbucket. Before getting this done I wanted to create application link between jira and bitbucket but had an error message that the reciprocal application link is missing on bitbucket.

I have searched for the resolution of this online but seems versions of Jira I have is newer.

Can someone please direct me on how to create application link on Jira Software server 8.5 running on Centos 8. Bitbucket server is version 6.9.1

My jira server and Bitbucket server are running on different VM hosted on a KVM in Centos 8.

Thanks for your help.

Accepted answers

Adrian Stephen_q490r0

Hi @akinadeyemo1

Is Jira or Bitbucket running behind a proxy or SSL ?

If yes, there might be an issue with it for example, the public certs are not imported into each other application's truststore :

https://confluence.atlassian.com/kb/how-to-import-a-public-ssl-certificate-into-a-jvm-867025849.html

A quick way to narrow down the root cause is to create an unproxied application link following the steps here:

https://confluence.atlassian.com/kb/how-to-create-an-unproxied-application-link-719095740.html

All comments

Adrian Stephen_q490r0

Hi @akinadeyemo1

Is Jira or Bitbucket running behind a proxy or SSL ?

If yes, there might be an issue with it for example, the public certs are not imported into each other application's truststore :

https://confluence.atlassian.com/kb/how-to-import-a-public-ssl-certificate-into-a-jvm-867025849.html

A quick way to narrow down the root cause is to create an unproxied application link following the steps here:

https://confluence.atlassian.com/kb/how-to-create-an-unproxied-application-link-719095740.html

akinadeyemo1

Hi Adrian,

Thanks for your response, none of the server is running behind a proxy or SSl. They are both on different VM hosted on same server, so authentication is via the bridge connection.

Regards,

Adrian Stephen_q490r0

Hi @akinadeyemo1

Check to see if the application from both VM are able to communicate with each other using telnet

From Bitbucket

telnet <Bitbucket hostname> <Bitbucket port>

From Jira

telnet <Jira hostname> <Jira port>

If either one returns unsuccessful , you will need to fix the connection between the VM first.

akinadeyemo1

Thanks for your response, there was connection from either end using the telnet command. Also when I put in the url of bitbucket server on browser within Jira VM I am able to connect to bitbucket application and vice versa happens on bitbucket server to connect to Jira application.

To explain better the issue is On jira, when I put in the url of bitbucket and clicked 'create a new link' I noticed that the application url is correct as I have specified i.e. http://<ip_address_bitbucket_server>:7990 BUT the ip address of DISPLAY URL defaults to http://localhost:7990 instead of http://<ip_address_bitbucket_server>:7990. I was unable to modify it because it was greyed out. This is my main problem.

On creating application link on bitbucket server to connect to Jira, there was no issue, the application url matches the display url and connection went through.

The issue I am having is on Jira, hence I could not proceed without resolving this issue.

Thanks for your help.

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