Alert Message when SLA is going to breach

Question

Hi,

I am using Jira Software cloud. I have a requirement to show an alert message when the SLA is going to breach. For SLA purpose I am using "SLA Time and Report" add-on.

How do I achieve this using Script Runner ? Could anyone please help me on this.

Thanks in Advance !!!

Regards

Deva

Kristian Walker _Adaptavist_ · Accepted Answer

Hi Deva,

I can confirm with ScriptRunner for Jira Cloud that it is not possible to pop up an alert or dialogue box due to the fact that Atlassian does not provide do not provide any Rest API's to display a dialogue.

This means that achieving your requirement of popping up a dialogue when the SLA is about to breach will not be possible due to the reason stated above.

I hope this information helps.

Regards,

Kristian

Zoryana Bohutska _SaaSJet_ · Accepted Answer

Dear @DevaKiran

Team of SLA Time and Report is already working on developing the email notification (when the SLA is going to breach). We plan to add it near a month.

We would appreciate your patience!

Best Regards,
Zoryana,
SaaSJet Team

Zoryana Bohutska _SaaSJet_ · Accepted Answer

Hi @DevaKiran

Now at SLA Time and Report is available notification when SLA is going to breach, you just need to update it to the new version

.