Creating a Custom Automation Rule for Aging Tickets

Carolina_Roman

Q1:  How can I create a rule(s) to provide alert notifications in Jira Cloud for tickets that hit 15 days, 30 days, and 45 days from create date. I've tried a few queries and I'm not getting the correct data back.

Q2: And when we create a new custom rule is it possible to trigger the rule to run against the existing tickets in our queues?

Thank you,

Carol

Pavel Adamovich

Hi

1) you can use a such query for tickets that hit 15 days, 30 days, and 45 days from create date

created < "-15d"

created < "-30d"

created < "-45d"

2) depends on what you've set as a trigger for a custom rule.

for example: if you've set "Time in status > 10d" it will run against all existing tickets

But some rules trigger on event only, for example on a comment, or on a ticket transition. In this case rule will be valid for them, but will wait for a trigger.