Installed plugins are not expanding in AddOns page - Jira-7.11.1

Prasanna_ulbap2

Hi Team

 

Anyone experienced with Jira 7.11.1 , when you installed any plugin and try to expand and it will not display anything and it will blank one line. Nothing is coming up like .. un-install / enable / License and other details.

Any remedy for this behavior

 

Regards

Prasanna

 

Earl McCutcheon

Hello @Prasanna ,

When a UI element fails to load like you are describing it usually indicates something is blocking a javascript element from completing on the page load.

I would recomend checking out our Browser Trouble Shooting giude, and running through the Indispensable tests section to rule out anything in the browser or network settings that might be causing an element to fail on page load.

Also while you're checking things out, look at the browsers dev tools javascript console output while triggering the error and see if are you able to see any errors in the console output for the browser.

Let me know what you find

Regards,
Earl