Our primary source of tickets is from an email feed from another group. They regularly send us screenshots as part of the escalations and these are seen in a specific field in the ticket created in Jira.
This week the Jira Cloud instance was recently upgraded and since the upgrade we have been unable to get the attachments field to show in our tickets. When an email feeds in to create a ticket, if there is an attachment it will populate in a comment (expected behavior), but there is no longer an attachment field in the ticket that comes up to manage these. If the image is embedded in the email it comes in as part of the body of the ticket and then a comment, but again nothing in the attachment field we used to use.
I reverted to the old view of a ticket that had an attachment and the attachment field is populating as normal, but when I switch back, that field does not populate in the ticket. Looking for some information as to whether there is a hidden option I am missing in configuration that needs to be modified with the update.
