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Not able to add new clients to a customer

menno.jansma@proactis.com

Hello jira fans,

I have a question i hope someone can help me with. We use Jira servicedesk as a cloud application and have several organizations feeding us with their tickets. We now face an issue; when we try to add a new client to an existing organization, it says it 's not able to.. Error message is not clear. See below. Is there anybody who has encountered this?

Error message: Something has gone wrong with your request. If symptoms persist contact your System Administrator.

Accepted answers

Mike Bowen

Hi menno.jansma@proactis.com

That is very vague, could you if you don't mind include the steps you are taking and / or a screenshot of what you are doing. You can blur our sensitive customer info if you like!

Seeing the error on the screen would also be useful.

-Mike

All comments

Mike Bowen

Hi menno.jansma@proactis.com

That is very vague, could you if you don't mind include the steps you are taking and / or a screenshot of what you are doing. You can blur our sensitive customer info if you like!