Is it possible to update field values when creating or updating a case via email?
For example, can I send an email to create a case and change the priority or assignee in the same email?
Thanks for your help.
Hello @Vernon Forbes
Welcome to Atlassian Community!
Unfortunately, the e-mail handlers provided by JIRA Software and Jira Service Desk does not have the functionality to set extra fields to issues. Through e-mail, you can only set the reporter, Request participants (Watchers), summary and description.
We have the following feature request to improve the e-mail handlers to accept additional fields:
- Customize mail handler to use specific fields value extracted from e-mail
Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.
As a workaround, there are some apps that provide you with a handler that you can use to add additional fields when creating an issue through e-mail, like:
- Enterprise Mail Handler for Jira
- Email This Issue
Let us know if you have any questions.
I will definitely lend my support to adding this functionality. For those that manage their service desks exclusively via email this is critically needed.
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