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Project Pivot is gadget disappeared from dashboard. Jira Software version 8.4.1

Charan Nagaraja_k3p91f

Hello Team, We did regular updates to the managed apps and later we found that project Pivot gadget disappeared from dashboard. However we have jira service desk in separate instance and we can able to view the same gadget (Project Pivot). In order to fix this issue should I just restart the server or any other root cause to fix this issue?

Regards,

Charan Nagaraja

Accepted answers

Adrian Stephen_q490r0

Hi @Charan Nagaraja

The project pivot gadget is a plugin

https://marketplace.atlassian.com/apps/1212898/the-pivot-gadget?hosting=server&tab=overview

Have you checked the manage apps page if the plugin version is compatible with the current Jira version and it is enabled?

You may download the compatible versions here:

https://marketplace.atlassian.com/apps/1212898/the-pivot-gadget/version-history

If you are unable to find an answer here in our community, you may also contact the plugin vendor directly here who supports the plugin.

https://support.idalko.com/servicedesk/customer/user/login?destination=portals

All comments

Adrian Stephen_q490r0

Hi @Charan Nagaraja

The project pivot gadget is a plugin

https://marketplace.atlassian.com/apps/1212898/the-pivot-gadget?hosting=server&tab=overview

Have you checked the manage apps page if the plugin version is compatible with the current Jira version and it is enabled?

You may download the compatible versions here:

https://marketplace.atlassian.com/apps/1212898/the-pivot-gadget/version-history

If you are unable to find an answer here in our community, you may also contact the plugin vendor directly here who supports the plugin.

https://support.idalko.com/servicedesk/customer/user/login?destination=portals

Charan Nagaraja_k3p91f

Hello Adrian,

Thank you for the quick response. I believe there is some miss communication. I have issues with dashboard gadgets ( Project Pivot ) which i believe is free plugin .I have attached image of the plugin. Please feel free to guide me if i missed out anything from end.

Regards,

Charan N

Adrian Stephen_q490r0

Ahh thank you for the clarification. That was originally from timesheet plugin

There have been some announcements about these gadgets here:

https://confluence.atlassian.com/jirakb/jira-timesheet-reports-and-gadgets-removal-from-jira-cloud-792504481.html

I think you can find the new pivot gadget here:

https://marketplace.atlassian.com/apps/1212077/time-reports

Andriy Zhdanov

Hi Charan,

In order to fix this issue, I think, Jira restart may help, indeed.

There is no known problem with Jira 8.4.1, so if restart does not help, please check if there are any errors in browser console or in Jira server, and check if all add-on modules are enabled in Administration - Add-ons - Manage-apps.

Thank you.

Charan Nagaraja_k3p91f

Adrian thank you so much for your inputs. Since we are on data center host removal of gadget in cloud is not applicable for us. as per this link Please correct me if i am wrong.

https://confluence.atlassian.com/jirakb/jira-timesheet-reports-and-gadgets-removal-from-jira-cloud-792504481.html

It looks like the app is not free anymore ? if so is there any suggestible app which it costs nothing for now?

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