Is there a way to hide the default cloud email

Vernon Forbes

I have associated a custom email account with my service desk project.  However, when users receive emails they are from the cloud account (xxx@xxx.atlassian.com) instead of my custom email address.

Is there a way to change the email account sending notices to users to my custom email address?

Carlos Garcia Navarro

Hi Vernon,

If I understood your question correctly, there is a similar post here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Custom-email-address-in-Cloud-Service-Desk-not-shown-in-From/qaq-p/1043805

If you want to send emails from a domain that you own, you need to follow some steps to verify such domain, as described here: https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-979428371.html?_ga=2.206029847.548441084.1578728296-1763566203.1523917618

Hope it helps,

Carlos