nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira configure database failed

Damian_woirwt

Hi,

I haved installed jira, but when i open the setup page en fill in the database configuration. The pages loads forever and in the logs i see a out of memory exception.

"(java.lang.OutOfMemoryError: unable to create new native thread)"

Does anyone know how to fix this?

Damian

Accepted answers

Grigory Salnikov_0hffsd

Hello @Damian

Please, check the following article:

https://confluence.atlassian.com/jirakb/jira-server-throws-outofmemoryerror-unable-to-create-new-native-thread-224397455.html

All comments

Grigory Salnikov_0hffsd

Hello @Damian

Please, check the following article:

https://confluence.atlassian.com/jirakb/jira-server-throws-outofmemoryerror-unable-to-create-new-native-thread-224397455.html

O_prpubj

Sounds like you need to increase the amount of RAM you have allocated on the server. The link below may be of some help:

https://confluence.atlassian.com/doc/server-hardware-requirements-guide-30736403.html

I recommend increasing the RAM, restarting and running the installer again.

Adrian Stephen_q490r0

Hi @Damian

You can increase the heap size following the steps here:

https://confluence.atlassian.com/adminjiraserver073/increasing-jira-application-memory-861253796.html

If you are increasing the heap size to be more than 4gb, we recommend using G1GC as it is more efficient for instance with larger heap

If you interested to know more about G1GC, please refer to:
http://www.oracle.com/technetwork/articles/java/g1gc-1984535.html
https://www.infoq.com/articles/tuning-tips-G1-GC

To use G1GC, please add this parameter to the JVM arguments as per Setting properties and options on startup and then restart JIRA

-XX:+UseG1GC

(i) Restart JIRA for the changes to take effect.

Damian_woirwt

Hey @Adrian Stephen

Thank you for your help, unfortunately increasing the heap size doesnot fix this problem. I have raised the heapsize to 4gb. Which should be enough i think, as this is a fresh installation with no users and projects yet.

If it helps, in the logs i see error that the navigation plugin could not be loaded. Maybe the problem lies there?

Damian_woirwt

Hello @Grigory Salnikov

Thank you for your help. Unfortunalety the link you describe does not fix the problem.

I followed every step but the jira keeps showing me the error page and the logs still says the error as described above.

I run jira in a virtual machine, is it possible the problem lays there?

Grigory Salnikov_0hffsd

Hi @Damian !

Yes, it might be the issue. How much free RAM does your server have? You can check it using the following command:

free -m

Grigory Salnikov_0hffsd

Also, have a look at some recommendations here:

https://community.atlassian.com/t5/Confluence-questions/OutOfMemoryError-unable-to-create-new-native-thread/qaq-p/1096028

it might help

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira-software

jira-software-server