Two-factor authentication email set up never sent

Question

Hi,

I've seen this issue being responded somewhere already, and have also asked the question there (here) but decided to ask here as well just so it'd generate a ticket.

The problem happening is that I go over the steps to set up my two-factor authentication but then the last email is never sent once I get to:

Two-step verification

You're almost ready to go!

Check your email to finish enabling two-step verification.

Can anybody help me out with that?

Thank you!

Thiago Ribeiro_degpxo · Answer

Hi Ana,

I had been trying to get the email multiple times for a couple of days but as soon as I posted the question here and tried again, I got it so it's all good now.

Thanks for the response, though!

Ana Retamal · Answer

Hi Thiago, welcome to the Community!

I've searched your email address in our mail system, but I couldn't find any issue with it. Can you confirm the email address is not in your spam folder, or that it wasn't filtered out?

If you still can't find the email on your side, please open a Support ticket with us so we can continue helping you. You can do so through our portal.

Hope that helps!

Ana