Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Two-step authentication email confirmation not sent for new device

Hi,

 

I've recently gotten a new phone and attempted to re-enable two-step authentication. The process appears to complete, I can generate my 2 factor auth code and I get a message to "Check your email to finish enabling two-step verification":Screen Shot 2017-11-15 at 10.17.53 am.png

This email never arrives. I get other emails from bit-bucket. If I log out, I'm not prompted for a second factor when I log back in. 

 

Is this a defect in the platform? I can't find any related settings / options in my account settings or the admin panel.

 

Kind regards, Marcus.

2 answers

0 votes
Ana Retamal Atlassian Team Nov 16, 2017

Hi Marcus, we've checked our mail system and we could see the email was delivered to your email address. Have you checked in your spam folder? If you still don't see it, can you trigger another email and let us know?

Best regards,

Ana

I've been having the same issue. Already checked spam and everything..

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket

Powering DevOps with Bitbucket Server & Data Center

Hi everyone, The Cloud team recently announced 12 new DevOps features that help developers ship better code, faster   ! While we’re all excited about the new improvements to Bitbucket ...

1,869 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you