Hi all,
last september Atlassian announced the availability of archiving older issues in Service Desk, a highly appreciated feature! But i'm unable to find it :-(
Does anybody have a hint for me?
Thanks, David
Hi @David Thielheim ,
this feature is only available in Jira Data Center as you can see in the documentation : https://confluence.atlassian.com/adminjiraserver/archiving-an-issue-968669980.html
So if you're using Jira Cloud, at the moment it's not possible to archive issues.
Let me know if this helps,
--Alexis
Hi Alexis,
thank you very much. Are there plans to make it available and when?
Thanks again, David
there was a ticket opened regarding this feature : https://jira.atlassian.com/browse/JRACLOUD-5843
Basically, Atlassian said that they do not plan to implement it as most customers reason for issue archiving for performance improvement, and this is already adressed.
Did you have a particular use case to need archiving issues ?
as i understand this, i've to define special filters to to exclude all issues i've exported earlier to excel using using atlassians Jira - Excel Plugin. Otherwise i allways get all issues including the one which i've allready reported. Can i set an "exportet" oder "achived" value to that issues, on which i can apply the filter? I must be able to set this on Bulk basis.
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