How can I stop Share With showing in my request forms?

Vince Naylor

We've recently started using Service Desk for our internal support. I've set up a bunch of request forms, so that I can tailor the questions to request types - so far, so good.

 

However, some (possibly all, I'm not sure) users have a "Share With" box on the forms. It isn't there in the form designer, and it isn't showing up for me in the portal. It also defaults to sharing to the whole customer (which I obviously don't want). Email requests were by default being shared to everyone, but I've managed to turn that off.

 

Is there any way to remove this completely, have I missed a setting somewhere?

 

Thanks,

 

Vince

Veera_zqt9p1

Hi Vince,

Do you mean you want to disable 'Share' option on the customer portal view?

Currently, it's not possible to disable the share button in the customer portal. We have a feature request suggesting the implementation of this ability: JSDCLOUD-7057

 

The best workaround I can think of at the moment is to make use of customer permissions settings in the JSD project.

- Got to Project settings > Customer permissions.

- For 'Who can customers share requests with?' choose, 'Other customers in their organization. This option only allows them to search for customers in their organization' option.

- Do not add the customers to any org in the project.

With this the customers will not be able to search for anyone to share their ticket.