After upgrade, my Jira server's dashboard titles are displayed as __MSG_gh.gadget.rapid.view.title__

Question

After upgrading our Jira server, it appears that the server is not successfully pulling information from itself.

One identified specific symptom is our dashboard subgroup titles appear as code labels, not their designated titles;

Name's Dashboard

__MSG_gh.gadget.rapid.view.title__

Issue Statistics: idQ Issue Backlog (Products)

__MSG_gh.gadget.rapid.view.title__

The environment for the server is pretty common; Ubuntu 18 OS, installed from .bin, behind an external proxy server.

This has been an issue we've experienced in the past, when our servers were delivered as Dockerfiles, and the solution we applied was to install the haproxy's certificate into the Jira server's java store's cacert file, but the root cause was never identified.

I have done the same this time with no productive results.

John Funk · Answer

Sorry @admin admin - I posted the above to the wrong question. :-(

See this one: https://community.atlassian.com/t5/Jira-questions/Dashboard-gadgets-i18n-Almost-all-titles-display-MSG-gadget/qaq-p/333891

Antoine Berry · Answer

Hi @admin admin ,

Please check this KB.

I had this issue recently and I fixed it by importing jira's certificate in its own truststore.

Hope that helps.

Antoine

admin admin_trokdm · Answer

Hi John,

Thanks for your response, but those articles don't help inform me on what the actual issue is; They provide a solution which may not fit the situation.

My symptom is mislabeled headings for a Dashboard, as below

And I can't corroborate that in the articles provided.