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Receive maximum number of notifications?

helpdesk_dd7s2d

We use next-gen projects and are receiving the below message. What does this mean? Is there a limit to number of email notifications using the Free version?

Email notifications are off until 06/Jan/20

You've sent the maximum number of notifications in 1 day for your plan. Upgrade to keep collaborating with your tea

Accepted answers

Angélica Luz

Hello there,

Welcome to Atlassian Community!

The email notifications for the Free plan are limited to 100 per day. If the maximum notifications are reached, then it’s paused until the next day.

You can find more details about the limitations in the documentation below:

Limitations in Jira Cloud Free plans

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

All comments

Angélica Luz

Hello there,

Welcome to Atlassian Community!

The email notifications for the Free plan are limited to 100 per day. If the maximum notifications are reached, then it’s paused until the next day.

You can find more details about the limitations in the documentation below:

Limitations in Jira Cloud Free plans

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

Chris Knowlton

@Angélica Luz What are the limits on the other plans? Does standard have a limit?

Angélica Luz

Hello @Chris Knowlton

The Standard and Premium plan doesn't have limitation for notifications.

Regards,
Angélica

Eric Stevens

Angelica,

We have the same issue.

But, we are already on a standard plan (I verified by following the link to the "Manage Subscriptions" and it clearly lists "Standard Plan" for both Jira and Confluence).

So, how do we remove the limit (and stop the popup from appearing on every page load) if we are already on a Standard plan?

Jaishree Raman

Angelica,

I am having a similar issue with emails. I am on the standard Plan and have 9 users.

HELP!

Jaishree

Angélica Luz

Hello @Jaishree Raman,

Thank you for reaching out to Community!

Your case is similar to another one in this thread.

Sometimes when upgrading your plan, the notification limit is not removed, and currently, only support can remove fix this.

Please, reach out to support.atlassian.com/contact and they will help you with this issue.

Regards,
Angélica

Alok Gupta_b80uuw

Is there a way to disable this notification?

Angélica Luz

Hello @Alok Gupta,

Welcome to Community!

It's not possible to remove this notification, because it's what will let admins know that the limit was reached.

I saw that your site is a standard one, so you can follow the steps I mentioned on my previous comment and ask your administrator to contact support.

Regards,
Angélica

David Valle_4g8p3q

@Angélica Luz hello, I have 3 tools: jira software cloud, confluence and service desk , all with free plan, My question is if I buy the standard license of service desk , Would we no longer have a limit on email notifications?

Dario B

Hello @David Valle ,

If you get a standard license for Jira Service Desk then you will have no limitation on Jira Service Desk notifications.

The Standard and Premium plan doesn't have limitation for notifications.

David Valle_4g8p3q

Thanks for the reply my friend

MD. Gause Shibli

Then please change your pricing plan page to show the correct information otherwise this is extremely misleading. Though I have upgraded to standard plan and rolled across my organization and now having to wait for other users to create their account.

Dario B

@MD. Gause Shibli I can see you already contacted support and they removed the limitation for you since you are on a standard plan. Can you confirm the issue is solved?

Cheers,
Dario

nwright_hgs

@Dario B

We have just run into this same issue today. Where on the pricing page is this limit mentioned? I would not have bulk-invited our 100 staff if I had known this would happen! :-/

As @MD. Gause Shibli says, the pricing page says "free forever for 3 agents" and "unlimited email" (as highlighted in the screenshot).

I don't have the possibility of upgrading to standard at the moment. How do I contact support about this?

Dario B

@MD. Gause Shibli @nwright_hgs

As you can see on pricing plan summary, the unlimited notifications are only for IT operations management (ITOM), not for IT service management (ITSM).

Let me try to further clarify:

Jira Service Management is bundling together different products that already existed before under different names. For example:

Jira Service Desk (Service Management)
Opsgenie (Operation Management)
Insight (Asset Management)

In other words, the unlimited notifications are for Opsgenie only, not for JSD. Also, the notifications limit is explicitly mentioned in below 2 documentation pages:

Once this has been said, I am forwarding your feedback to the product team asking to add the notifications limit to the pricing plan summary since this can indeed cause confusion.

Cheers,
Dario

carlos_marin

Hi,

in this page it's stated that there is a limit for email notifications:

https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/

But in the comparision of the plans in the "pricing" tab it's stated "unlimited email:

https://www.atlassian.com/software/jira/service-management/pricing

2021-08-10 11_31_37-unlimited emai notifications.png

is correct the "pricing" page?

Best regards!

Dario B

Hi @carlos_marin ,

Please make sure you review the whole thread before re-asking a question that was already addressed (in my reply from Apr 01, 2021):

As you can see on pricing plan summary, the unlimited notifications are only for IT operations management (ITOM), not for IT service management (ITSM).

Let me try to further clarify:

Jira Service Management is bundling together different products that already existed before under different names. For example:

Jira Service Desk (Service Management)

Opsgenie (Operation Management)

Insight (Asset Management)

In other words, the unlimited notifications are for Opsgenie only, not for JSD. Also, the notifications limit is explicitly mentioned in below 2 documentation pages:

Explore Jira Cloud plans

What is the Free Jira Cloud plan?

Please review above comment and the successive replies for details.

Cheers,
Dario

Zane Bartlett

Hi, I just want to say that this messaging error has absolutely changed my perspective on JSM. This was something our team wanted to try out for a few months before likely upgrading. With a team of 3 service members, and turning on the notifications to let customer's know that we've received the issue, means that we get about 50 messages to send out a day. Which is about 17 emails for each user. That is virtually unusable, and seems to be really counter to the "free forever" messaging. The fact that there can only be three individual users as well as the other limitations in the free plan seemed plenty enough reason to allow unlimited messaging. Even keeping the term as "notification" still seems unintuitive. That may be what Atlassian calls it, but that's not what I think most people would first understand it as without further digging. Nothing in the description makes it super clear that it's related to replying to customers. "customer alert action" is not what I think of when I think I'm replying to a customer 2021-11-23 12_01_53-Window.png

Anyway, I actually got this solution approved a few months ago, I believe before the pricing page was updated, and now I need to go back and rework everything or upgrade. We will likely upgrade for this year just because we have ALREADY gone live with this and got everyone's buy-in. However, I have serious doubt we would trust Atlassian to properly communicate it's products in the future, and will be heavily considering our other options. If anyone has been burned further even after the upgrade to standard, I would love to know before we go through this twice. Thank you!

Niklas Borgstedt

Hello,

I just wanted to let you now, that 3 years later this is still a problem.

I have upgraded from Jira Software Cloud Standard (!!) to Jira Software Cloud Premium and now I have a limit to my mails.
Even worse, when you dont have a limit in your previous (standard) plan and your company relies on the mails and than you pay double the price and have this bug known for minimum 3 years.

Have opened a support ticket but maybe this helps somebody in the future.

Niklas

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