Member of staff can't raise a ticket

Question

Hello,

One of our members previously had a Jira license assigned to them, which was revoked to be given to a different member of staff.  The issue is that now the original owner of the license (the person who the license was revoked from) is unable to raise a ticket on Jira via email, which is affecting their work.

How can they go back to being able to raise tickets?

Kind regards,

Beatrice

Emily Meli · Answer

Hi Jack,

Thank you for getting back to me so quickly. The second option is what I meant. I tried what you suggested and it worked. Thank you for your help.

Kind regards,

Beatrice

Jack Brickey · Answer

Do you want them to have access to the application or just be a Customer.

former - You can reactivate their license - Jira settings > user management find the user and reactivate

later - Jira settings > user management find the user  and reactivate, edit and remove access to Jira Software or other licenses as appropriate