Sending mail notification for incident created on behalf of customer

Question

Hi there and happy New Year for everyone! :)

Does anyone know if it possible to configure the Service Desk so that when the agent creates a ticket on behalf of the client, a notification letter will be sent to this client as if he created the request himself?

A workaround with add-on will also be appreciated.

Thank you

d.migachev.wcg · Answer

@Mathieu Lebougre seems like was resolved here

Mathieu Lebougre_1gyd2w · Answer

Hello,

I am also looking for an answer to this question. Thank you!