We can't load the widget right now. Try again in a little while. Service Desk Widget does not load

Anette_Robinson

We use Jira Cloud and I have been trying to access this widget for days now and I continue to get the same red error stating `We can't load the widget right now. Try again in a little while.`

I saw that other Jira users had reported similar issues, but was unable to fix it with the recommended steps.

 

These are the errors from the console:

VM2987:1 GET https://jsd-widget.atlassian.com/api/settings/embeddable?projectId=10092 401
(anonymous) @ VM2987:1
c._end @ client.js:802
c.end @ client.js:706
t.getCurrentConfiguration @ index.tsx:286
t.componentDidMount @ index.tsx:50
commitLifeCycles @ react-dom.production.min.js:149
t @ react-dom.production.min.js:158
w @ react-dom.production.min.js:169
x @ react-dom.production.min.js:168
h @ react-dom.production.min.js:167
p @ react-dom.production.min.js:165
updateContainer @ react-dom.production.min.js:175
(anonymous) @ react-dom.production.min.js:225
unbatchedUpdates @ react-dom.production.min.js:171
mn @ react-dom.production.min.js:225
render @ react-dom.production.min.js:227
(anonymous) @ project-settings.tsx:68
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ project-settings.js:50539
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ bootstrap 3766601b14b326e6227d:62
(anonymous) @ bootstrap 3766601b14b326e6227d:62
index.tsx:289 JSD Widget: problem getting the current configuration: {"friendlyReason":{"title":"Something went wrong","body":"Please try again in a little while."},"technicalReason":null}
(anonymous) @ index.tsx:289
c.callback @ client.js:615
(anonymous) @ client.js:434
r.emit @ index.js:133
t.onreadystatechange @ client.js:735
XMLHttpRequest.send (async)
(anonymous) @ VM2987:1
c._end @ client.js:802
c.end @ client.js:706
t.getCurrentConfiguration @ index.tsx:286
t.componentDidMount @ index.tsx:50
commitLifeCycles @ react-dom.production.min.js:149
t @ react-dom.production.min.js:158
w @ react-dom.production.min.js:169
x @ react-dom.production.min.js:168
h @ react-dom.production.min.js:167
p @ react-dom.production.min.js:165
updateContainer @ react-dom.production.min.js:175
(anonymous) @ react-dom.production.min.js:225
unbatchedUpdates @ react-dom.production.min.js:171
mn @ react-dom.production.min.js:225
render @ react-dom.production.min.js:227
(anonymous) @ project-settings.tsx:68
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ project-settings.js:50539
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ bootstrap 3766601b14b326e6227d:62
(anonymous) @ bootstrap 3766601b14b326e6227d:62
VM2987:1 GET https://jsd-widget.atlassian.com/api/settings/preview?serviceDeskId=4 401
(anonymous) @ VM2987:1
c._end @ client.js:802
c.end @ client.js:706
(anonymous) @ index.tsx:601
t.loadPreviewDataCache @ index.tsx:597
t.componentDidMount @ index.tsx:51
commitLifeCycles @ react-dom.production.min.js:149
t @ react-dom.production.min.js:158
w @ react-dom.production.min.js:169
x @ react-dom.production.min.js:168
h @ react-dom.production.min.js:167
p @ react-dom.production.min.js:165
updateContainer @ react-dom.production.min.js:175
(anonymous) @ react-dom.production.min.js:225
unbatchedUpdates @ react-dom.production.min.js:171
mn @ react-dom.production.min.js:225
render @ react-dom.production.min.js:227
(anonymous) @ project-settings.tsx:68
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ project-settings.js:50539
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ bootstrap 3766601b14b326e6227d:62
(anonymous) @ bootstrap 3766601b14b326e6227d:62
index.tsx:604 JSD Widget: problem loading preview data: {"friendlyReason":{"title":"Something went wrong","body":"Please try again in a little while."},"technicalReason":null}
(anonymous) @ index.tsx:604
c.callback @ client.js:615
(anonymous) @ client.js:434
r.emit @ index.js:133
t.onreadystatechange @ client.js:735
XMLHttpRequest.send (async)
(anonymous) @ VM2987:1
c._end @ client.js:802
c.end @ client.js:706
(anonymous) @ index.tsx:601
t.loadPreviewDataCache @ index.tsx:597
t.componentDidMount @ index.tsx:51
commitLifeCycles @ react-dom.production.min.js:149
t @ react-dom.production.min.js:158
w @ react-dom.production.min.js:169
x @ react-dom.production.min.js:168
h @ react-dom.production.min.js:167
p @ react-dom.production.min.js:165
updateContainer @ react-dom.production.min.js:175
(anonymous) @ react-dom.production.min.js:225
unbatchedUpdates @ react-dom.production.min.js:171
mn @ react-dom.production.min.js:225
render @ react-dom.production.min.js:227
(anonymous) @ project-settings.tsx:68
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ project-settings.js:50539
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ bootstrap 3766601b14b326e6227d:62
(anonymous) @ bootstrap 3766601b14b326e6227d:62
index.tsx:605 Uncaught (in promise) undefined
(anonymous) @ index.tsx:605
c.callback @ client.js:615
(anonymous) @ client.js:434
r.emit @ index.js:133
t.onreadystatechange @ client.js:735
XMLHttpRequest.send (async)
(anonymous) @ VM2987:1
c._end @ client.js:802
c.end @ client.js:706
(anonymous) @ index.tsx:601
t.loadPreviewDataCache @ index.tsx:597
t.componentDidMount @ index.tsx:51
commitLifeCycles @ react-dom.production.min.js:149
t @ react-dom.production.min.js:158
w @ react-dom.production.min.js:169
x @ react-dom.production.min.js:168
h @ react-dom.production.min.js:167
p @ react-dom.production.min.js:165
updateContainer @ react-dom.production.min.js:175
(anonymous) @ react-dom.production.min.js:225
unbatchedUpdates @ react-dom.production.min.js:171
mn @ react-dom.production.min.js:225
render @ react-dom.production.min.js:227
(anonymous) @ project-settings.tsx:68
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ project-settings.js:50539
t @ bootstrap 3766601b14b326e6227d:19
(anonymous) @ bootstrap 3766601b14b326e6227d:62
(anonymous) @ bootstrap 3766601b14b326e6227d:62

Angélica Luz

Hello Anette,

Thank you for reaching out to Atlassian Community!

The issue that you are facing happens when the widget somehow, was not installed on the site.

The attempt to fix the issue is to install the add-on via POST which is made by us, so I did it and it seems that it was installed.

Please, check the widget page again and let us know how it goes.

Regards,
Angélica