Security Level and ServiceDesk

Question

Hello

In a project in my Jira,there are below conditions :

1- Project is Servicedesk type and Public (Customer who have an account in this site ,in Customer Permission)

2- Two Security levels are defined :

SL1(Group 1,Group 2 and ServiceDeskCustomer added to this SL) and

SL2 (Group1 and ServiceDeskCustomer added)

Group 1 is ServiceDesk Team.

Group 2 is both of:

- Customer(because everyone in group2 had account in jira)

and

- Agent(for assign and response issues in SL1)

when this group enter in Jira , see all issues in SL2 and SL1!

I set "Browse Permission" to this Groups and Servicedesk Portal Customers.

I want Group 2 can't see issues in SL1 and only can see issues in SL2.

How Fix it?

Thanks

Saeed_r5oe6y · Answer

Hi @brbojorque

thanks for your time.

in my scenari:

Group2 and all user in jira are customer for this project.

Group 2 is both of Custemer and agent.

problem is How to Seperate users in SLs?Group 2 is agent only for SL1,and should not see SL2.

I think this is possible but I dont Know How Fix somewhere.

thanks

brbojorque · Answer

Hi @Saeed ,

In my point of view your making your security level too complicated.

For a user who is part of Group 2 to NOT see the SL1 and ONLY see SL2

The user must NOT be part of the following group / role:

* Group 1
* ServiceDesk Team Role
* ServiceDeskCustomer Role

It is too complicated and hard to narrow down.

-

My advice, make it simple and use Roles, don't mixed Roles and Group as much as possible and if necessary add additional SL for specific use-case.