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How do I bring Organization list into Jira Software Classic Projects?

Kiichi Takeuchi

We are about building Service Desk's Organization List. I found the Organization in Custom Field Configuration on Jira Software project, and I was able to add the Organization field in one of Issue Type like Tasks; however, the list options (e.g. "Test Organization") is not coming over when I tried to add it. Is that possible to share the list in both Service Desk and Jira Software Projects?

First, I added Organization in Service Desk.

Demo_service_desk_-_Customers_-_Service_desk_-_Jira.png

Here is the sample issue in Jira Software Project. I was able to add it in Custom Field Configuration for this issue type.

When I search the box, Test Organization that I added in Service Desk is not showing up in the list.

Are there any other configuration to pull those options?

Accepted answers

Kiichi Takeuchi

I got the answer from their support person. There was a ticket filed in 2017. I really need this otherwise I have to do double entries for client names in both service desk and software projects.

Here is the ticket. If your company is facing similar issue, please watch and vote for this issue.

Make "Organization" custom field field available for Business and Software Projects

https://jira.atlassian.com/browse/JRACLOUD-66848

All comments

Hernan Halabi - Elite IT Consulting Group

In order to see the field the users will have to have JSD licenses as well

Kiichi Takeuchi

Thanks, I signed up both Jira Service Desk and Jira Software. We are still in trial for both, do you think that's the problem? because I was able to show the field but the list is not shared

Hernan Halabi - Elite IT Consulting Group

When you mean the list is because you expect to share the software ticket with the members of the organization from JSD? If that's a yes, then that won't work as you desire. It's doable but implies far more config and licenses for sure

Kiichi Takeuchi

I got the answer from their support person. There was a ticket filed in 2017. I really need this otherwise I have to do double entries for client names in both service desk and software projects.

Here is the ticket. If your company is facing similar issue, please watch and vote for this issue.

Make "Organization" custom field field available for Business and Software Projects

https://jira.atlassian.com/browse/JRACLOUD-66848

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