Jira notifications mail not delivered to agent users.
HI @Turbold
Have you checked that the agent is the part of that issue event (like issue create, update) group/role etc..
Hello,
The group role is an administrator. They can create, update, modify issues but customers comment on any issues we can't receive mail notifications.
@Turbold
You need to check the respective project Notification scheme navigating to Project Settings --> notification scheme.
Or else you can open any recently updated request by the customer and in Admin drop-down select notification helper and then select the user and notification event as issue commented.
Note: as you have commented earlier, the issue create, update permission is different and getting notifications is different.
Dear Yogesh,
Thanks for your update. I will check as your advice.
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