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Customize portal for specified organization

Matias Silversteyn

Hi, i`m testing Jira Service Desk, and i have a following question about request types and the portal.

I have multiple request types which I don`t like any customer could see it from the portal.

For example, i have the following request types:

- A

- B

- C

The request types A and B, i just want to be seeing from specific organization (group of customers).

So, when someone from the organization "ORG1" go to the portal, i want him to see all request types, but when someone from another organization go to the portal i want him to see just the request type C.

I need this customization, because i have multiple customers, but not all should request the same request types

Is it possible to do that?

How?
Thnaks!

Accepted answers

All comments

Hernan Halabi - Elite IT Consulting Group

I know you can do that with extension for Jira add-on on the server version, I suggest you double check it's the same on cloud

Matias Silversteyn

Hi, thanks for answer. I checked it, but it seems it doesn`t allow that. I didn`t find the way to do that with this plugin.

Hernan Halabi - Elite IT Consulting Group

Sorry I was too sleepy yesterday today I recalled that on cloud we couldn't do that to one of our customers the way you describe, so we used all different projects but one single queue for the agents to make it easier for them by using this add-on. I hope is a valid solution for you as well

Matias Silversteyn

Thanks, so, i should create 2 JSD peojects (customer A, everyone else), where from “customer A” project, i should create customs request types + generic request types, and the url portal will have only that request types

then, from “everyone else” project, i should create only generic request types, so the portal will have just generic request types.

At this point, i have 2 web portals, one to give to “customer A”, and the other to the rest of customer

is it correct?

but when i receive tickets, i have to check in both projects, it will be little be complicated to follow that workaround.

or thats why you suggest to make one queue for everything? For example, from project “everyone else” create a queue to folllow tickets from both projects? Is that possible?

so, the JSD users will work only on that project, correct?

thanks

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