Why am I only seeing request types and not issue types?

Question

I'm am struggling to find where/how to use tasks in Service Desk with next-gen projects. All of the documentation I find refers to issue types when talking about tasks and sub-tasks, however I am only seeing Request types in my projects menus. What am I missing? When I go to Jira Settings --> Issue Types I can see Task and Sub-task as options, but I have no way to add them to any of my next-gen projects because I don't have the option for issue types.

Chris Knowlton · Answer

*expletive deleted* really? I thought there were hints but damn that is super bad categorization of the help content.

Thanks for setting me straight!

Anybody know if tasks/sub-task are coming to next-gen service desk?

Jack Brickey · Answer

both of those articles are referring to JSW NG project not JSD NG projects. In JSW there are Issue Types in JSD there are Request Types. Confusing? Yep!

Chris Knowlton · Answer

I'm very new to Jira so I'm not sure. I do see Issue type referenced in all the documentation regarding sub-tasks and that documentation is relatively recent:

https://community.atlassian.com/t5/Next-gen-articles/Introducing-subtasks-for-breaking-down-work-in-next-gen-projects/ba-p/1105389

https://confluence.atlassian.com/jirasoftwarecloud/set-up-issue-types-in-next-gen-projects-949233753.html