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How to create an admin view with all tickets for all projects/customers

Olivier Bonnet-Torrès

Hi!

We use Jira Service Desk for allowing our different customers to create and view support request tickets for their respective projets.

For internal purposes I need to create a consolidated view where I can find all open tickets for all customers/all projects. This view should of course be limited to internal admins.

Can anyone point some hints to me?

Thank you!

Olivier

Accepted answers

Jack Brickey

What form do you want this in?

you can create a filter which will return a list of all issue. Something like this - project in (a,b,c) and resolution is empty

you can then save the filter and associate it to a dashboard gadget if you wish to illustrate graphically, say in a pie chart.

All comments

Jack Brickey

What form do you want this in?

you can create a filter which will return a list of all issue. Something like this - project in (a,b,c) and resolution is empty

you can then save the filter and associate it to a dashboard gadget if you wish to illustrate graphically, say in a pie chart.

Olivier Bonnet-Torrès

Thanks for your help.

My filtering would be more like "project type = service_desk and resolution is empty".

Because I have a lot of service desk projects, that I have to keep segregated.

As for the form a gadget from which I could build a notification scheme is the final desired solution.

And, as you may have found out, I am new to service desk, though a long-time user of Jira.

Cheers!

Olivier

Olivier Bonnet-Torrès

Hi all,

I would like to thank you Jack, as with some experience gained I confirm the filtering by project name in list is the solution. It is manual and cumbersome but... works.

So thank you.

Olivier

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