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Resolution not changed to Done automatically when Request Declined on Approvals

Arj Danda

Any change request that gets declined remains on the open list and isn’t closed off.

Looking at the workflow there is only Approve and Decline and both should result in closure. But only approval does and gets an automated Done resolution. Am I missing something here?

Accepted answers

Steve Thornhill_57zt4f

Check the properties on the transitions, it sounds like there is no post function setting the resolution on the Decline path.

edwin vasquez_f9df79

Hello Arj,

What is your transition set to for when the approval is declined? You may need to change the transition for when its declined. Let me know if this helps.

All comments

Steve Thornhill_57zt4f

Check the properties on the transitions, it sounds like there is no post function setting the resolution on the Decline path.

edwin vasquez_f9df79

Hello Arj,

What is your transition set to for when the approval is declined? You may need to change the transition for when its declined. Let me know if this helps.

Arj Danda

Hello @edwin vasquez ,

this is what I have got in my Awaiting for Approval

edwin vasquez_f9df79

Can you look to see what the "Request Declined" transition is set to do?

Arj Danda

Hello @Steve Thornhill @Steve Thornhill

For Request Approved - it shows there are currently no defined properties.

For Request Declined - I've got below, not too sure how this was set prior

thanks in advance.

Arj Danda

There are no outgoing transitions from this status. and the same for Request Approved but however Request Approved changes automatically sets the resolution to Done when approver Approves the request.

I need exactly the same doing for Request Declined and set the resolution to Done.

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