Automatic move

Question

Dear Community,

I would move ticket automatically between request types. For example, i would move an email type ticket to other request type.

Can you suggest some solutions for my problem?

Thank you so much.

Best,

Levente

Tóth Levente Márk · Answer

Hi,

Unfortunately, the Automation for Jira app does not work in this case, because the Jira does not allow this action.

Can you suggest some workwarounds for this?

Thank you.

Best,

Levente

unknown · Answer

Hi @Tóth Levente Márk ,

By using Automation for Jira app (https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=cloud&tab=overview) you will be able to move the request types automatically by using a rule.

Regards,
Kishore Kumar Gangavath.