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request type not shown in workflow screen

Marco Brundel

In jira service desk cloud i want to show the field request type on a workflow/transition screen.

But the field is not shown. How can i configure Jira the field is shown.

Accepted answers

Nabil

This is currently not possible in JSM Cloud. We do have a feature request for it at

* https://jira.atlassian.com/browse/JSDCLOUD-1416

All comments

Jack Brickey

You want to just show it or require it?

show:

if you don’t have a screen defined for the transition then create one and add the Customer Request Type to the screen. If you already have a screen that pops up during the transition then just add the field and you are done.
add the screen to the transition by editing the workflow and double-clicking the transition.

requiring: you can use the Field modified Validator.

Marco Brundel

Jack,
Thanks for your reaction.

I have added the field "request type" to a screen. The screen linked to a transition. But when choosing the transition in the issue, the field is not shown.

:-(

Screenshot 2019-12-13 at 13.54.20.png Screenshot 2019-12-13 at 13.53.53.png

Borgnis Cristina

it is happening the same to me, any news?

Thiago Mangueira

I'm facing the same issue!

Nabil

This is currently not possible in JSM Cloud. We do have a feature request for it at

* https://jira.atlassian.com/browse/JSDCLOUD-1416

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