Add condition that checks contents of comments before executing

Question

Hi there,

Sorry if this has already been asked but I couldn't find it, if it has, close and link is fine.

I am trying to setup a condition to check what is commented. For example, on our automation for reopening jobs with a public comment, I want to add a condition that if it has "thanks" as the comment, then it will not continue the automation. Is there anyway to check what the contents of the comment is?

We are on Jira Service Desk Cloud

EDIT: Just realised this in Jira section, not Jira Service Desk

Thanks,

Patrick Tripodi

Patrick Tripodi · Answer

Hi Andreas,

Thanks for that, I thought it was something simple. However, I am not sure if this is available in the cloud version? I tried with Issue Transitioned and it didn't appear either

Thanks,

Patrick

Andreas Knecht · Answer

Hi Patrick,

You should be able to achieve this with our issue fields condition:

https://docs.automationforjira.com/reference/conditions.html#issue-fields-condition

Here's an example of how you can check if the latest comment contains a particular word:

Hope that helps!

Cheers,
Andreas