I am having trouble figuring out exactly where things are going wrong with this. Despite what I try, when my customers reply to a notification (e.g. an agent asks a question regarding their request), the resulting email does not get turned into a comment. in fact, nothing really happens.
the project is enabled as far as email requests are concerned, but the notifications are coming from a generalized email address of jira@<myinstancename>.atlassian.net.
i've gone one step further than addred an email handler for this, but still no dice. can anyone shed any light on this? unlike previous lives where i'd run jira on my own server, i've no access to logs as I'm on jira service desk cloud.
