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How to connect Slack app with multiple Jira instances

Mohit Dhir

Hi,

We are having 1 Jira and 1 Jira Service Desk instance hosted on different servers. We also have 1 Slack workspace for our organization.

The problem I am facing is that Slack app creates only one configuration which creates one bot and slack credentials. I can not use the same credentials on both of the Jira and JSD instance.

Is there any way that I can have it configured to work with multiple different Jira environments.

Accepted answers

Daniel Eads

Hey @Mohit Dhir !

Luckily the use-case of multiple Jira Server instances is accounted for. It's slightly more work than just setting up one, but it can be done!

The details are outlined in the documentation for the official integration. Because of the length of the setup guide, I won't copy all the information necessary here (sorry!). But if after following the guide you find that you need more help, I'm happy to answer any questions. Let me know!

Cheers,
Daniel

All comments

Daniel Eads

Hey @Mohit Dhir !

Luckily the use-case of multiple Jira Server instances is accounted for. It's slightly more work than just setting up one, but it can be done!

Cheers,
Daniel

Daniel Rositano

@Daniel Eads this documentation link is no longer functional. Is there an updated link you could share? Thank you!

Daniel Eads

@Daniel Rositano The document is still there, Community has just added some tags to the link that are causing it to not load properly. Copy/paste this URL in the meantime, and thanks for alerting me that the link is broken!

https://confluence.atlassian.com/slack/using-jira-applications-with-slack-966662163.html#UsingJiraapplicationswithSlack-IusemultipleJiraServerinstancesormyinstancesarebehindafirewall.HowdoIconnectthemtoSlack?

Daniel Rositano

That worked, thank you!

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