User is seeing 'An error occurred when loading the attachment field'

Kerrie Kubo

When a user is trying to create a ticket the Attachment window displays ' An error occurred when loading the attachment field'. She's using chrome and it's up to date, I've cleared her cache and weirdly it's only happening in one Service Desk Project and not others. In addition other users are not experiencing the same issue. 

 

Angélica Luz

Hello Kerrie,

Thank you for reaching out to Atlassian Community!

Just to make sure we are on the same page, I would like to confirm if this issue is happening on the customer portal or on the agent view.

You mentioned that it happens only on a project and other Service Desk projects it works, is that correct? If so, please check her permissions in the project on Project settings > Permissions (if it's a classic project).

Please, ask her to open the developer tools on Chrome to check if it shows any other error while trying to add an attachment.

Regards,
Angélica