Where to modify the link, "Need to raise a request?", at the bottom of Articles in Customer Portal

Question

In our customer portal, we have suggested articles for users to read. At the bottom of all the article pages is a link that reads: "Need to raise a request? Contact us."  Clicking on that link takes the users back to the main customer portal page -- where Request Types are grouped.  Where can I edit that link? Instead of going to main customer portal page, we'd like it to go to the previous page before the user click the article link. Thanks.

YC Lian _ServiceRocket_ · Answer

Yea, I would prefer to see the request types immediately, vs. havaing to do yet another click. Also the wording doesn't reflect what we want to convey.

Angélica Luz · Answer

Hello Alvin,

Thank you for reaching out to Atlassian Community!

The category was a feature released a while ago and when we create a category on a service desk project, it automatically creates that link for the customer to click and select the group and then the request type, it’s not possible to customize the URL that the customer will be redirected.

Currently, we don’t have any feature request suggesting this option, so please, feel free to raise one on jira.atlassian.com (project JSDCLOUD) and add more information about why this feature is important for your environment.

Regards,
Angélica