set request participants

Question

Is there a way to add request participants automatically when creatings a service desk request?

Our customer wants to have added several users to each request. Sending an email with all paticipants on cc. would work, but email sent from JIRA is not accepted by it.

Sascha Krieg · Answer

You could use the Collective Issue View for Service Desk Plugin. With the plugin you can define sets of organizational units. If a member of one organizational unit creates a ticket all colleagues from that unit would be added automatically as participants.

Fidel Castro · Answer

Hi Klaus,

It can be done very easily using "Copy a parsed text to a field" post-function provided by JIRA Workflow Toolbox. Here are a pair of examples:

* Add or Remove Request Participants with a post-function
* Add Participants to Request Participants field conditionally

Let me know if you have any doubt about how to implement your particular use case. I will give you detailed instructions.

Best regards,

Fidel