Can a JIRA tickets be created from an external email?

Question

Hi,

how can i setup Jira to accommodate below scenario?

Scenario is

Customer email in with request/issue to a dedicated email

JIRA service desk to create a ticket and to be able to manage communication with customer.

Emails can come form multiple sources and different email address, don't want to register them all and self register is not an option.

Jira will be used as the tool to manage the incident and communicate with customer progress and fix.

Thanks

Andra.Axinte · Answer

Hello Rami, Did this work for you? We are also trying to figure out how we can receive requests from externals, not being necessary to add the external email address in the Jira project.

Nic Brough -Adaptavist- · Answer

No, it's built-in.  All you need is a valid email to send to.

Rami El-Shareif · Answer

Thanks Nic!

Is there any licensing cost or other costs?